FAQ from our customers

Here are some of the most FAQ we get from our customers and their answers:

HOW CAN I BE SURE THAT THE CRYSTALS I BUY ARE GENUINE SWAROVSKI?

Swarovski® crystal components are generally regarded as the finest machine-cut beads in the world. Swarovski® include a special compound which give their beads their own famous brilliance. Swarovski® have no bubbles inside.
The Swarovski® AB finish crystals have a smooth uniform coating: there are no swirl marks Swarovski® crystals are perfectly uniform. As they are computerized machine-cut, every crystal of the same design is identical: same height, slope and width.

With so many crystal beads and components out there, how can you tell if the crystal you are purchasing is actually a Swarovski® crystal component....or an imitation?

Here are some tips that can help you determine which crystals are real:
1. Swarovski® crystals are generally not strung when offered for sale.
2. Swarovski® crystals are perfectly uniform. Since they are machine cut, each crystal is the same. This means that the height, width and slope are consistent. A hand polished imitator bead will not have as uniform a cut. You may also notice different dimensions from bead to bead.
3. The precision cutting of Swarovski® machinery allows each crystal to have its facet juncture "pointing up". This means the facet junctures all meet at precisely the same point.
4. AB finish Swarovski® crystals have a uniform surface luster. There are no swirling marks from the vacuum process that produces the AB finish, and generally there are no scratches. The "imitations" often have scratches, swirl marks ("oily" looking surface). Some of these imperfections, in the "imposters", have to do with the lower quality of the finish
5. Because of its special glass compounds, Swarovski® crystal will out-sparkle a bead of lesser quality when placed in a side-by-side comparison.

IS IT SAFE TO USE MY CREDIT CARD ON GLAMOURJEWELLERY.COM?
Yes, at GlamourJewellery.com, we consider the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information without your express consent. For further information, please check our Privacy Statement.

HOW CAN I CANCEL MY ORDER? 10 DAY MONEY BACK GUARANTEE!
At GlamourJewellery.com you will find only the finest products from Canada. Everything we offer is chosen to live up to this standard. All products are fully guaranteed against defect, faulty workmanship and loss through shipping.

We want you to LOVE your purchase, but if for any reason you are not completely satisfied with your purchase within seven (7) days, you may return it and get your money back.

RETURNS AND EXCHANGES ARE SUBJECT TO THE FOLLOWING RESTRICTIONS:
• The original Invoice must accompany the returned item.
• The item must be returned in its original condition, unworn and unaltered in any way.
• Non-insured packages will be returned to sender.
• Items that have been worn and damaged due to client negligence cannot be returned.
• Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
• Processing, shipping, handling and insurance charges are not refundable.
• All returns are subject to a restocking fee of 15%, exclusive of shipping, handling and insurance charges. Exchanges are not subject to a restocking fee.
• If you refuse delivery of your order, the returned package will be processed as a normal return and you will be assessed the appropriate restocking fee. You will also be responsible for all return shipping charges and fees.
Gifts to third parties are not refundable, and can only be exchanged.

CANCELLATION MADE BY GLAMOURJEWELLERY.COM
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available.
• Difficulty in processing your payment information.
• Cannot ship to address provided.
• Duplicate order was placed.

If your order is cancelled, you will receive an e-mail notice regarding your order which will explain the reason for the cancellation. You will not be billed for any cancelled items.

CUSTOMER CANCELLATIONS
You can edit or cancel your order via your account interface (My Account) as far as GlamourJewellery.com has not yet started the processing phase - this is specified by your order status within your GlamourJewellery.com account. If the order processing has started already and you request to cancel your order or items on your order, GlamourJewellery.com will attempt to cancel these items. GlamourJewellery.com cannot guarantee the order will be cancelled as this depends on the processing status and, if the order has been shipped; shipping charges will not be refunded.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
Glamour Jewellery is proud to accept American Express, MasterCard, Visa and JCB. We do NOT currently accept debit cards. Sorry, no money orders and checks at this time.

HOW CAN I GIVE GIFTS USING GLAMOUR JEWELLERY?
If you'd like, we will ship your gift directly to the recipient. During the ordering process, simply enter your name and address as the Billing Address and the recipient’s name and address as the Shipping Address. Item price labels will be removed although, at this time, Glamour Jewellery is not able to ship without showing package content value on shipping documents.

IS IT SAFE TO DRY CLEAN MY SWAROVSKI CRYSTALS?
For most clear and regular-coloured crystals, it is fine to dry clean. However, avoid dry cleaning "AB" finishes or other special finishes.

WHAT IS AN "AB" FINISH?
"AB" or Aurora Borealis, is a bead treatment inspired by Northern Lights that creates a rainbow or iridescent effect.

WELCOME TO GLAMOUR JEWELLERY COLLECTION, THE LEADER OF INTERNATIONAL FASHION JEWELLERY DESIGN

Our outstanding designs and craftsmanship allow us to provide affordable custom wedding and evening jewelry as well as bridal accessories that you will be proud and excited to wear!

Indulge yourself and those you love with our unique line of high quality hand-crafted jewellery. You can be assured to look glamorous in our featured Swarovski crystals, fresh water pearls and semi precious stones. Glamour Jewelry is the place where classic beauty meets charm. From the stunning lines of the Pearl collection to the sheer glamour of the DreamOn creations, you will find the perfect adornment for any occasion with our designs.

The newly introduced Love Life collection brings you fabulous fashion jewellery accessories straight from the global runway. It was inspired by Yves Saint Laurent exhibition “The First Retrospective to Span 40 Years of Creation”. These bright custom made jewelry are created in different colors, from Swarovski crystals, gem stones and sterling silver. You know you can count on Glamour Jewelry for style, luxury, chic, and most importantly - quality.

We hope you have a wonderful experience visiting Glamour Jewelry fabulous collections!

New LOVE LIFE collection

LOVE Life collection is dedicated to the women of the new millennium, FREE from the constrains imposed by traditional jewellery, women who enjoy themselves and express their femininity by wearing jewellery like an accessory, changing it with the ease that one changes purse or shoes, depending on the mood of the day.

SUMMER/FALL 2009 JEWELLERY TRENDS

Here are some hot jewellery design tips for Summer/Fall 2009 - courtesy of Veronika Melnyk, a professional jewellery designer and instructor.

For all of you who are busy with your own home jewellery businesses I thought of some tips on the key trends that might be helpful.

As always we must begin with the colours.
There are 3 important colours for the season:

1. BLACK & WHITE. I believe using fabric wrapped beads, printed ceramic, and glass beads that are imperfect is a great way to achieve a crisp, but natural look for this palette.
2. YELLOW & CORAL is the warm pallet this season.
3. AMAZONITE GREENS & TRANSLUCENT TURQUOISE look great for a cool spring palette.

Try mixing matte and shiny beads for a beachy feeling. Touches of raffia for texture make a nice contrast, and using a brown or natural material to ground the colours is a new way to do blue.

• Seed beads
• Chunky wooden beads
• Swarovski crystals
• Freshwater pearls
• Citrine
• Amethyst
• Garnet
• Quartz
• Printed and painted shell

Good luck with designing your own jewelry collections, and do not forget to stop in for more inspiration at GlamourJewellery.com!

JEWELRY TRENDS for Summer 2009

Add a hit of warm colour with this multi-strand coral necklace from GlamourJewellery.com

THE ART IS COMING...

Browse and buy fine art online at http://www.glamourjewellery.com/ Flower collection by Veronika Melnyk coming soon.

Veronika Melnyk is an artist and a jewellery designer based in Toronto, Canada.

Veronika graduated from the Art’s school in 1996.
Had exhibitions in Ukraine, Germany and Poland. Her artworks are held in private collections in the U.S.A., Canada, Ukraine, Greece and Israel. Also, one of her work was donated to the St. Vladimir's Ukrainian Institute.

Veronika works in different techniques (watercolor, oil, acrylic, egg tempera) and genres.

In her jewellery designs, Veronika uses sterling silver, gold, freshwater pearls, Swarovski crystals, gem stones and semi precious stones.

JEWELLERY CLEANING & STORAGE

Protect all jewellery from sharp blows, harsh chemicals, sunlight and extreme temperatures.

Chlorine and related chemicals can severely discolor and damage jewellery as well as loosen stones and settings.

Put jewellery on after using cosmetics, hair spray or perfumes to avoid contact with substances and chemicals which may cause damage.

Carefully wipe jewellery with a soft chamois or flannel cloth after each wearing to remove oils and salts. This is especially important for pearls.

Store jewellery separately, so it will not scratch other jewellery. Freshwater pearls are best stored in a special chamois pouch because of their softness. Never store pearls in plastic bags!

Storing beaded necklaces flat is highly recommended to reduce stretching.

REAL PEARLS VS. FAKE PEARLS

How can you distinguish real pearls from the fake ones? To find out the difference, you can put the "pearl" in your mouth and slosh it softly across your teeth. Does it feel very smooth? If it does, it's fake. The real thing feels slightly gritty.

There are other ways to test the pearls and one of the most reliable is to x-ray them. Just take them into a certified Gemologist and heave them do the testing. What you are looking for is round sphere and pockets within the pearl. Also, there are a few tests, which can help you to figure out whether your pearls are real.

1. Rub the pearls lightly across upper front teeth. Real pearls: should feel gritty or sandy. Fake: will feel smooth.

2. Examine the surface of the pearls with a magnifying glass. Real: appears unusually fine-grained. Fake: may appear grainy.

3. Drill a hole in the Pearls: The examine the hole with a magnifying glass. Real: The edges of the hole in real pearls are smooth and sharp. Fake: The holes in fake pearls may appear bumpy or ragged.

4. Weight: Bounce the pearls in your hand. Real: feels heavy to hold. Fake: should feels unusually light, unless they are solid glass beads.

5. Flaws: Examine the pearls for flaws and blemishes. Real: will have at least minimal flaws. Fake: If they appear absolutely flawless they are most likely fake pearls.

IN BLOOM

Pictures taken from magazines and color swatches will help your florist create a bouquet that will suit you perfectly.

Your bridal bouquet is a burst of color that will catch everyone’s eye as you walk down the aisle. A skilled florist will use the colors of your wedding, as well as the colors of nature, to create an arrangement that is a beautiful compliment to your bridal gown.

Start shopping early for your florist. Choose the one who understands your vision the best. Take a photograph of your wedding gown and a swatch if you have one. These will help your florist recommend flowers and linen colors.

Ask your florist to adorn your bouquet with details that will reflect your wedding style. Fresh flowers will bring a touch of the season to your bridal bouquet.

WEDDING FASHION 1.0

Searching for the perfect wedding gown should be a fun process, and trying on all the beautiful dresses and wonderful styles will make you feel like a princess. The stunning dresses on the following page can help you select one that is perfect for you.

Look through this and another bridal magazines to determine what styles you like, but go shopping with an open mind. Very often, gown consultants can direct you to a style you did not consider, but will be perfect for you.

Begin shopping early. Some designers can take six to eight months to deliver a gown. Make an appointment with the salon; you want to have the gown consultant’s undivided attention.

When budgeting for your gown, remember to include alterations. You also need to include undergarments, hose, shoes and jewellery.

Once you have selected your gown, you need to select your bridesmaids’ dresses on your own at first, so you can choose the style you like the most. Keep in mind all the girls’ body shapes and size while making your selection.